Shipping and Return Policy

SHIPPING


Begin to Place an Order

If you’re interested with any item, and place an order in our store,please make sure that you have put in the correct details.
  • Zip/Postcode – Our delivery zone is complimentary within the lower
  • 48 US States, not ship outside of the continental US, not ship to PO/APO/FPO Boxes, Alaska/HAWAII,US Protectorates.
  • Payment – We accept PayPal and Credit Card as secure payment methods.
  • Tax– ALL prices listed include taxes, import fees, and customs duties. Customers don’t need to be subject to these fees.
If you still require our assistance, please contact our Customer Service Team
call: +1(740)306-0258
email :contact@rdmask.com
.

Change or Cancel Your Order

Once your order has been placed, we may not be able to amend or cancel the order. If the item has been dispatched by our warehouse, we are unable to make any alterations.However, we understand that sometimes alterations need to be made and we will try our best to accommodate these changes for you.
If you wish to amend or cancel the order, the easiest way is to contact our Customer Service Team
call: +1(740)306-0258
email :contact@rdmask.com
They will be happy to assist you with this.

Deliver Your Order

We all products are possessed in warehouse from USA warehouse in New Jersey or Jiande City in China.
  • Next Day Deliver
After receiving your order before order cut off time 4:00 PM, we will process the order in 1 working day, but this can also be affected by the
item’s stock status.
  • Delivery Timescale
If you place your order before 16:00hrs then we will endeavor to deliver your order the next day.
  • Delivery Method
All domestic packages are shipped for Free through DHL and FedEx or USPS, a valid phone, number is required to call and schedule your delivery.
  • Shipping Time
Generally, 2-5 days to any district in USA.
Note:This is a general guide and delays may be caused force majeure,natural disasters, inclement weather, war, public holidays, and factors outside our control.
  • Track Your Delivery
All our products are delivered by the courier DHL and FedEx or USPS.
You can go on to track the delivery on the DHL website using the following  link: DHL OR FedEx OR USPS
If you have provided us a valid email address, our customer servicer will inform you the tracking information.
If you have not provided a valid email address, you can contact our Customer Service Team
call: +1(740)306-0258
email :contact@rdmask.com
They will be able to provide you with the delivery information.

Return

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customers will only be charged once at most for shipping costs (this includes returns);
No restocking fee to be charged to the consumers for the return of a product.